All JALEX handles come with a full satisfaction guarantee. If you are not completely happy with the product return it within 7 days in its original condition and packaging and we will happily provide a full refund or exchange . (No applicable to special orders/ non stock items)
JALEX hardware products are warranted for a period of 12 months for any fault in materials or manufacture. (No applicable to special orders/ non stock items)
Jalex decorative balls ware warranted for a period of 6 months for any fault in materials or manufacture. Jalex does not recommend that balls be used in chlorine or salt water environments and will not warrant balls used this way.
JALEX does not recommend the installation of 304 Stainless steel products in, or in close proximity to, marine, salt and chlorine enviroments.
Please note that all online credit card transactions are redirected to, and managed by Paypal. No credit card or payment details are held on the Jalex website. For more information on the security of Paypal trasactions please see the following site: https://www.paypal-australia.com.au/security/be-safe-and-secure-with-paypal and details of our privacy policy at: https://jalex.com.au/shop/privacy-policy.html
For further information on our PayPal security guarantee visit: www.paypal.com/au/cgi-bin/webscr ,
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